Privacy Policy

1. Who we are

UrgentTradie is operated by Venture AI Labs (ABN 68 606 736 252), based in Brisbane, Queensland, Australia. When we say "we", "us", or "our", we mean Venture AI Labs.

2. Information we collect

We collect information you provide directly to us, including:

• Customers: Name, phone number, email (optional), suburb, and description of your emergency.
• Tradies: Business name, contact name, phone, email, ABN, licence number, insurance details, and service area preferences.
• Website visitors: Standard analytics data such as IP address, browser type, and pages visited.

3. How we use your information

• To connect customers with relevant tradies for emergency services
• To create and manage tradie profiles and suburb claims
• To process payments via Stripe
• To send transactional emails (confirmations, lead notifications)
• To improve our platform and services

4. Third-party services

We use the following third-party services that may process your data:

• Stripe — payment processing
• Resend — transactional email delivery
• DigitalOcean — hosting and database

5. Data retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data by contacting us.

6. Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information. Contact us at [email protected] to make a request.

7. Contact

For privacy enquiries, contact us at [email protected].